The XMP for Insurance Claims Management and Attrition Prevention

Understand policyholder sentiment about your claims experience before attrition becomes a risk. Build competition among claims agents for a culture of continual improvement.

Automation for Claims Management and Attrition Prevention

Act with Real-Time Feedback

Improve Performance

Gather Referrals

Collect feedback from the insured at every meaningful claims moment

Our team of CX experts have developed expert campaign templates measure, analyze, and amplify the most important claims moments. Our templates gather feedback at FNOL, during the claim’s adjustment, and after the claim has been closed. Add as many additional claims touchpoints as you desire.

Power experiences at every moment

Our team of CX experts works with your organization to map the most meaningful customer journey points and builds custom survey campaigns to measure, analyze, and amplify each moment.

Expertly Developed Insurance Template Example


After Adjudication

After Claim-Closed

Creating WOW Customer Experiences in the Insurance Industry: The Fusco and Orsini Story

The power of reputation management has enabled Fusco & Orsini to leverage its excellent customer service to help their agency win locally and boost their Search Engine Optimization (SEO). When searching for an insurance broker in the San Diego area, Fusco & Orsini now appears second on the Google front page.

In the first 3 months with


Customer Reviews


Average Star Rating


Total Social Shares

Be Consistent with Your Brand Everywhere.

Companies with more than one location find it difficult to manage and update their business information (physical locations, individual employee/agent locations) to many social and directory sites and ensure they are found accurately.

Capture, Share, Reply to Reviews

We collect primary reviews and then direct customers to secondary review locations (like Google) as needed by the business. This helps them win business in their local market on search sites. We can even allow professionals to reply to their reviews while allowing the company to manage and edit the replies.

Advanced Analytics & Reporting to Power Your Business

Automatically collect CX data across the entire customer journey from application to post-close. Leaderboards, Dashboards by Agent, Location, Region, etc, and On-Demand Reporting are available to provide actionable insights in real time.

Our customers know best...

Let our platform make every experience matter more for your business.

Drive intelligent CX & EX feedback campaigns and use that feedback to amplify marketing, boost customer-focused employee behavior, all while building a strong brand reputation and culture.