Experiences Built for You & Your Organization
We live in an omnichannel world, so experiences must be intentionally architected. Our solution experts will architect personalized journeys based on your business goals. By mapping the moments that matter, you can elevate everyday interactions into memorable experiences–along every journey, for every customer.
Expertly Templated Journeys
MORTGAGE - RETAIL TEMPLATE EXAMPLE
INSURANCE - P&C TEMPLATE EXAMPLE
BANKING - RETAIL TEMPLATE EXAMPLE
SOFTWARE COMPANY - SUCCESS DEPARTMENT TEMPLATE EXAMPLE
EMPLOYEE EXPERIENCE - TEMPLATE
Mortgage Post-Close Journey Moment
Collect feedback from your borrower and co-borrower after a closing. Collect and/or share reviews on Google, Zillow, Facebook, Twitter, Linkedin, LendingTree and More. Make your loan officers and locations #1 in every market.
Build, test and launch campaigns in minutes, not months.
Use our step-by-step wizard to connect to your data, and personalize campaign emails, texts, and survey questions.
Legacy Tech and Traditional Methods Don't Maximize Moments
Brands will win the future by improving CX and EX at the moment experiences happen. Unlike most data collection methods, we empower our customers to collect, analyze and act in real-time with the XMP, to make every experience matter more.
Data is the Key to a successful Experience Management Strategy
Data is what helps businesses personalize and scale experiences with their customers. That’s why, our team has ensured a comprehensive and powerful suite of analytics in the XMP to meet your business needs.
We’ve also integrated Tableau natively into the platform and can integrate with any BI tool you already use. With real-time, actionable insights, the XMP enables you to automate the next best action, power employee behavior and drive your experience outcomes.
Make every moment matter more by powering your teams with the XMP
The XMP creates better CX and EX experiences for your departments, channels, and business units.
blogs
5 Things Every Marketing Professional Must Include in their 2023 Strategy
January 24 2023
Not all companies are the same. But if you are a marketing professional catering to customers, these 5 things will grow your brand and your business in 2023.
blogs
Engaging Your Remote Workforce: How Millennial Preferences Drive a High Percentage of WFH Employees
September 7 2022
Within the last decade, workplaces have undergone a considerable shift. At present, Millennials are the largest demographic of the global workforce. By the year 2025, this generation is expected to constitute a whopping 75% of the total workforce according to many reports, including Forbes and Entrepreneur.
blogs
How do you get to know your customers to provide the best customer experiences?
January 19 2023
The first step in creating a great CX strategy is getting to know your customers. CX drives over two-thirds of customer loyalty, more than ‘brand’ and ‘price’ combined, and 74% of consumers are at least somewhat likely to buy based on experiences alone. But it all begins with getting to know your customer!
blogs
Understand Search Rankings: Get to #1 on Map & Organic Search
January 25 2023
Online search ranking algorithms used by the big search engines (i.e. Google, and Yahoo) are complex systems used to determine the relevance and importance of web pages in a search engine’s index and deliver the most relevant results to users. The algorithms take into account hundreds of factors, including the content of a page, the number and quality of links pointing to a page, the relevance of the page to the search query, the proximity of the business location from the user, the prominence of the company/ website, and the overall user experience on the site.
blogs
What marketers should know to Power Growth Through the Recession
January 5 2023
The COVID-19 pandemic has had a significant impact on the global economy and has been a major contributor to the recession that many countries are experiencing. The pandemic has led to widespread business closures and disruptions in supply chains, resulting in job losses and reduced economic activity. With two consecutive quarters of negative gross domestic product (GDP), the U.S. entered a recession in the summer of 2022. Keeping the imminent crisis in mind, businesses have begun taking precautions in order to tackle the expected contraction of the economy.
Let our platform make every experience matter more for your business.
Drive intelligent CX & EX feedback campaigns and use that feedback to amplify marketing, boost customer-focused employee behavior, all while building a strong brand reputation and culture.